We are delighted to announce that Agilitas IT Solutions, a leading global channel services provider, has appointed Sara Wilkes as its Chief Operating Officer.

Sara has over 15 years of experience in the technology channel, and was most recently the Director of Customer Experience at SCC, where she drove innovation across the entire service. As Agilitas’ operational leader, Sara’s background in enhancing customer experience will ensure that the voice of the customer remains solidly embedded in the company’s culture.

Sara has demonstrated her commitment to supporting teams across businesses through her founding and leadership of the Diversity and Inclusion Council at SCC. For her considerable work, she was Highly Commended in the Women of the Year category at the CRN Women & Diversity in the Channel Awards 2023.

Agilitas delivers excellent and evolving IT channel services which continually adapt to economic and environmental change, resulting in multiple finalist nominations for the company at the CRN Sustainability in Tech Awards to be held in 2024.

Commenting on the appointment, CEO of Agilitas, John Hayes-Warren, said: “We are all delighted to welcome Sara as our new Chief Operating Officer. With extensive expertise in IT channel services, she brings new energy to Agilitas, with the confidence to implement a new vision to the people, transformation, and customer experience side of our business. Her leadership and passion for people will help Agilitas build on its progress in delivering a superior customer experience and ensure that our vision further comes to life.”

COO of Agilitas, Sara Wilkes, added: “I am joining Agilitas at an exciting time, as the business looks to truly transform its customer experience. I have worked closely with the Agilitas team for several years and I am looking forward to becoming a part of the company’s transformation journey now and in the future. Our goal is to become the Technology Channel’s choice to deliver exceptional services to their end customers.”

Mark Blower, Partner at Perwyn, said: “Agilitas has consistently developed its reputation for excellence, and Sara’s extensive and broad skillset and leadership capabilities will undoubtedly further reinforce the company’s service offering. We look forward to her contribution at Agilitas, her support for the department heads, and her execution of the company’s operations.”